FAQs:

1. How long does it take to complete a custom order?

  • When you order, we will give you an estimate on how long it will take to complete your order. Completion time is

    based on availability of inventory and supplies. Please note that some custom orders can take up to 4 weeks to complete.

2. What is your return policy?

3. What is your cancellation policy?

  • If your order has already been completed through fulfillment, and you have received a shipping notification, we will not be able to cancel your order. If you would like to cancel your order prior to your item being shipped & receiving your confirmation order, please email us at: sacredlotusstrands@gmail.com

4. What if I didn’t receive my package?

  • If you were sent a mailing confirmation number from us, and your package shows in transit (still) or delivered, you will need to file an investigation through your local post office. No refunds.

5. Is a wrist measurement mandatory to order & how do I measure my wrist?

  • A wrist size/measurement is “not” mandatory; however, it does help get a good fit for your custom bracelet. There is a charge of $12 fee (plus shipping both ways) to resize your bracelet, after a mailing confirmation has been sent to you. Please follow these specific directions to measure your.

  • If you are ordering a custom bracelet for someone as a gift or surprise; here is a suggestion that may help in figuring out a close wrist measurement.:

  • Measure one of his/her bracelets: Pay attention to what type such bracelet is. Make sure the bracelet you measure is similar in both style and silhouette as the one you intend to buy: chain bracelet, beaded bracelet or charm bracelet. Set it down flat on a surface. With a ruler, measure the length from the end of clasp to the end of the hook.

  • Note: What you get will be the “bracelet length”, “bracelet circumference” or “bracelet size”, not his or her wrist size. You can then compare the size against seller’s bracelet size guide or contact the seller to find the right bracelet size. Don’t be tempted to measure the bracelet diameter, not the circumference as diameter is an extremely inaccurate measurement of bracelet size.

6. Color Variances:

  • Actual product color may vary from the images shown. Natural stones vary in pattern, texture, and color. Each batch can be a slightly different color. Also, every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. Purchasing our product implies that you acknowledge that your creation may not be the “exact” color as pictures shown here.